Quo (formerly OpenPhone)

Quo (formerly OpenPhone) revolutionizes business communication by merging calls, texts, and customer data into one intuitive platform. Designed for startups to enterprises, it combines AI-powered tools like 24/7 call answering, shared inboxes, and CRM features to help teams scale without losing personalized customer relationships. Trusted by 90,000+ companies, Quo simplifies workflows while keeping interactions human-centric.

Features of Quo

1. Shared Inboxes & Notes: Collaborate seamlessly with team-wide visibility.

2. AI Call Answering: Automatically handle calls 24/7 with customizable scripts.

3. Mini CRM: Track customer details, contact history, and custom properties.

4. Flexible Call Routing: Direct calls instantly to the right person or department.

5. Multi-Channel Support: Manage SMS, MMS, and voicemail in one place.

6. Scalable Infrastructure: Grow from 1 to 1,000+ customers without added complexity.

Advantages of Quo

1. Top-Rated Satisfaction: #1 on G2 for ease of use and customer support.

2. No Setup Hassles: Instant activation and intuitive interface.

3. Affordable Tiers: Plans scale with business size, avoiding overpayment.

4. Cross-Platform Access: iOS, Android, and desktop compatibility.

5. Privacy-Focused: GDPR/CCPA-compliant with enterprise-grade security.

Disadvantages of Quo

1. Limited International Coverage: Focuses primarily on North American numbers.

2. AI Limitations: Scripts may struggle with highly complex queries.

3. Internet Dependency: Requires stable connectivity for optimal performance.

Development Team

Quo is developed by a San Francisco-based team specializing in SaaS solutions for SMBs. Their focus on AI-driven communication tools and CRM integration stems from years of refining cloud telephony for startups and enterprises. The company emphasizes user-centric design and rapid iteration based on customer feedback.

Competitive Products

- Google Voice: Cheaper but lacks CRM integration and advanced automation.

- Grasshopper: Strong call management but outdated interface and no texting focus.

- RingCentral: Comprehensive enterprise features but higher cost and steeper learning curve.

Market Performance

Quo holds a 4.8/5 rating on app stores and G2, praised for its simplicity and responsive support. With 90,000+ global users and 1M+ downloads, it’s a top choice for small businesses scaling operations. Negative reviews occasionally cite delayed international number availability.